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Our Newsletter


FAQ

What types of payment do you accept?
We accept PayPal, Visa, Mastercard and certified cheques (or checks if you prefer), and money orders. Sorry but we no longer accept personal checks. The credit card transactions are handled through a 128-bit encrypted secure server.

Do you accept other currency besides the US dollar?
Yes! Simply select from our three choices on the home page. Please note all credit cards will be charged in US funds when processed. The currency change is meant for reference only.

I live outside of North America, will you ship to me?

Most likely we can. We ship worldwide provided DHL or UPS goes there or some form of registered post is available. Contact us with your order request and location and we will provide you with some shipping options.

 

What if an item is out of stock?

We do our best to keep some stock on all our items and lots of stock on the big sellers. If we are out of stock on any item and it will delay shipping by more than a week, we will let you know in case you want to make another choice.

What is your return policy?

Items returned in original condition will be credited for the item price (not shipping) against a replacement order. If you received a defective product, send it back and we will send out a replacement.

 How long will it take to get my order?
Depends...all orders are processed within the next 3 business days. As soon as the payment clears we ship your order out to you. Generally, shipping to most places in North America is 5-7 business days by courier, 2-4 weeks by other methods.

What is your Privacy Policy?

Our privacy policy is simple....your info is nobody's business and we won't share it. We only ask you for the information needed to fill your order and that is what we use it for. We don't sell or give your details away.

Your account information is handled via 128-bits SSL encription to help keep prying eyes away.

Bottom line is RogerHodgsonStore.com values your support and your business. We want your web purchase to be a good, safe experience and will do our best to ensure just that!

Order issues, please contact us and let us help you.

 

Customerservice@merchmonkey.com